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These terms set out how your dbj77 account works, what we expect from you and what you can expect from us. Access to this platform depends on your local law and the eligible regions listed in the policy below.
By opening and using a dbj77 account, you confirm that you have read, understood and accepted the conditions set out here. These terms apply from the moment your account is active and continue to apply each time you log in, deposit funds or place activity through the platform. We reserve the right to update these terms when required — we will publish any changes on this page, and continued use of your account after an update constitutes acceptance of the revised version. If you disagree with any revision, your option is to stop using the account and contact our support team to request closure. Transactions processed through local payment rails — including Nagad and Rocket — are subject to both these terms and the separate conditions published by those payment providers. We are not responsible for delays, restrictions or errors that arise on the payment provider's side. Your account wallet activity is recorded in the transaction history section of your account dashboard. Where a discrepancy appears, raise it through our support channel within a reasonable period; we review each case on its own details. Availability of platform features depends on your location and local law; we do not represent that any feature is available in all eligible regions.
Understanding what these terms cover — and what falls outside them — helps you know where to look when a question comes up. The four areas below map out where this policy applies and where separate rules or third-party conditions take over.
These terms fully govern how your dbj77 account is created, accessed and managed. Login credentials, session behaviour and account suspension decisions all fall inside this policy. You are responsible for keeping your login details secure.
Deposits and withdrawals processed through your account wallet are covered here, including Nagad and Rocket transfers. However, the payment provider's own terms also apply once a transfer leaves the platform — those are outside our control and governed by the provider.
Game content, promotional notices and any material published on this site are covered by these terms. We retain ownership of all site content. You may not reproduce, copy or redistribute any part of it without written permission from us.
External links, game studio software from providers like Pragmatic Play or Spadegaming, and mobile network conditions fall outside this policy. Studio software operates under its own end-user licence. Our terms cover your account relationship with us, not the studio's obligations.
These terms are not one-sided. You hold specific, actionable rights at every stage of your account relationship with us. You can review your full transaction history at any time from the account dashboard — no request is needed, the records are there when you log in. If your personal details on file are out of date or incorrect, you can update most fields directly in the account settings area; for fields that require identity verification, follow the instructions shown in that section rather than contacting support first. Any question about how these terms apply to your specific account situation can be raised with us directly — open a support ticket through the contact route in the Help section. If you believe a transaction has been recorded incorrectly, you can flag it through the same support route. We review each flagged case against the transaction log. Your account remains active while a review is in progress unless a hold is applied, in which case you will be notified through the contact method registered on your account.
Your transaction history is available in the account dashboard whenever you are logged in. No additional request is needed — the log is there by default and covers all completed activity on your wallet.
Update standard profile fields directly in account settings. For identity-linked fields, follow the verification steps shown on screen. Do not rely on support to make changes that the settings area handles directly.
If a clause in these terms is unclear or you want to understand how it applies to your account, open a ticket through the Help section. State the specific clause or situation so we can address it precisely rather than giving a general response.
For account holds, closure requests or payment discrepancies, the support route in the Help section is the correct path. Include your registered contact details and the transaction reference where relevant to speed up the review.
When your question is about these terms specifically — a clause, an account restriction, a transaction dispute — use the routes below. We respond through the channel you contact us on; match the channel to the type of question for the clearest outcome.
Open a support ticket through the Help section of your account. Include the clause or transaction reference that your question relates to. This is the primary route for policy and account-level queries.
Live chat is available from the account area when you are logged in. Use it for straightforward clarifications about how a specific term applies. For complex or document-related queries, a ticket creates a written record.
Email is available for formal written queries, including requests to close your account or dispute a recorded transaction. Use the email address published in the Help section; do not send sensitive account details through an unverified channel.
Our approach to the information held on your account is straightforward: we collect what is needed to operate the account, process transactions through Nagad, Rocket and other configured payment rails, and verify activity when a dispute is raised. We do not share your account details with third parties outside of what these terms and our privacy policy require.
We retain the account details you provide on registration plus the transaction log generated by your wallet activity. Retention periods follow the schedule in our privacy policy. You can request a summary of the data held on your account through the Help section.
You are responsible for the security of your login credentials. If you suspect unauthorised access to your account, contact us immediately through live chat or a support ticket. We will review the session log and advise on next steps.
We use session cookies to keep your account active during a visit and functional cookies to remember your preferences. We do not use cookies to sell your data to third parties. Full details are in the cookie section of our privacy policy.
To request a correction to data we hold, update of contact information or formal closure of your account, use the email support route. State clearly what you are requesting and include your registered contact method so we can verify the request.
These questions cover what we hear most often from account holders who want to understand how the terms apply to specific situations. If your question is not answered here, use the Help section to raise it directly.
They take effect the moment your account becomes active. Every subsequent login, deposit or activity session is covered by the current published version of these terms. If we update them, the revised version applies from the date we publish it on this page.
We publish any change on this page with a revised version date. If the update materially affects your account rights, we will also notify you through the contact method registered on your account. Continued use after the update date counts as acceptance.
Yes, but only up to the point the transfer leaves our platform. Once funds move through Nagad or Rocket, that provider's own terms also apply. We handle disputes about what is recorded on our side; contact the payment provider directly for issues on their side.
Access depends on your local law and the eligible regions covered by the platform at the time you log in. We do not represent that all features are available everywhere. Check the eligibility notice in the account area for the current position in your region.
We may suspend or close your account if a breach is confirmed following our review process. You will be notified through your registered contact method. Any funds held in your account wallet at the time will be handled according to the closure procedure in these terms.
Use the email support route published in the Help section. State your request clearly — data summary or account closure — and include your registered contact details. We will verify your identity before acting on either request to protect your account.